Terms and Conditions

  • Credit card payments are subject to a three (3) % surcharge and American Express four (4) %.
  • Our payment terms are strictly 7 days prior to departure except for wedding car hire where the final payment will be taken 14 days prior to the event.
  • All account(s) holders invoiced for outstanding debts owed to London Chauffeur UK shall be paid within 7 days NET of invoice date.
  • Your booking may be subject to additional waiting time and car park charges.
  • The charge on your credit card statement will be shown as NJS Executive.
  • All hires will be calculated as starting and finishing at Hyde Park Corner except where subject to affixed charge e.g. airport transfers / specific quotations.  For long distance journeys over 100 miles please contact us for a quote.

Cancellation and Refund Policy

  • If a booking is cancelled by the client within 48 hours from the start of the period of hire, 50% of all monies paid will be non-refundable, see below for wedding bookings.
  • If a booking is cancelled by the client within 24 hours from the start of the period of hire, 100% of all monies paid will be non-refundable, see below for wedding bookings.
  • If a wedding booking is cancelled within 4 months from the start of the period of hire, 50% of all monies paid will be non-refundable. If a wedding booking is cancelled within 2 months from the start of the period of hire, the full hire amount will still be charged to the client.
  • If the client does not appear at the time and place designated as the pick up point, all monies paid will be non-refundable.

Terms and Conditions

  • Each and every time a client books with London Chauffeur UK they automatically accept these Terms and conditions.
  • London Chauffeur UK request a minimum of 48 hours notice for any online bookings.
  • If you would like to book a car with less than 24 hours notice – Please call our reservations line +44 207 989 008.
  • Whilst we do our utmost to ensure our drivers are punctual, you will understand that we cannot accept responsibility for delays caused by circumstances that are beyond our control.
  • Clients are responsible for any damage they may cause to the interior and or exterior of a vehicle on hire to them.
  • The client will be billed accordingly for any restorative repair or valeting required in order to reinstate a vehicle to the working order prior to hire for use.
  • We will charge a minimum of £30 per seat or carpet area.
  • We may provide subcontracted vehicles occasionally and will do all within our means to communicate this to you prior to the time of hire.
  • By supplying your email address you permit London Chauffeur UK to contact you via email, in return we will not supply your email or personal information to any third party.
  • If there are any changes or variation including extra mileage to journeys other than what was agreed at the time of booking, the client will be additionally charged in accordance with the pricing detailed on our website.
  • We will endeavour to give our clients the choice of car or chauffeur they request. Occasionally we may have to change either your car and/or chauffeur due to operational limitations.
  • Waiting time £35 per hour
  • Airport collections will include 30 minutes waiting time (inclusive in the price for meet and greet service commensurate) from the aircraft landing so that clients pass through passport control and customs.
  • All car park charges are paid at cost by the hirer.
  • Any arrivals after the 30 minutes will be charged at our waiting time rate £35 P/H.
  • Clients arranging a time for pick up receive 15 minutes free waiting time after arranged pick up time. Any time beyond this will then be charged at our waiting time rate.
  • Food/Drink can be consumed within the cars subject to attending chauffeurs.
  • Clients will be liable to pay the airport car parking charge and/or toll charges with the exception of the complimentary 30 minutes car park for meet and greet service included in the price.Anything thereafter the client will incur the cost of any additional charges.
  • Every effort within our immediate control will be made by London Chauffeur UK to ensure that our vehicle(s) or Sub-Contractors vehicle(s) arrive on time.
  • Our Chauffeur(s) will use the most appropriate route, unless otherwise instructed by the Client at the time of booking.
  • London Chauffeur UK vehicle(s) and sub-contracted vehicles are fully insured for passenger and third party claims. However,Clients properties are carried entirely at their own risk and London Chauffeur UK shall not be held responsible/liable for any loss/damage to such property.
  • London Chauffeur UK and its chauffeurs have the right to refuse to carry any client who is thought to be under the influence of alcohol or drugs and whose behaviour poses a risk either to the Chauffeur, the vehicle or any other individual .
  • London Chauffeur UK maintains a strict non-smoking policy in all of its vehicles.
  • Nothing contained in these terms and conditions shall be deemed to affect the Client’s’ statutory rights.
  • Governing Law. This Agreement shall be governed by the laws of the courts of England without giving effect to the conflict of law provisions thereof.